Applebees Restaurant Manager (Franchise-Applebees) in Norfolk, Virginia
Potomac Family Dining Group
Restaurant Manager (Franchise-Applebees)
Management position primarily responsible managing people and processes for delivering superior food and beverage service to bar guests within the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy,
and guest service.
Trains and coaches Bartenders to serve food and drinks to guests in a courteous and timely manner.
Ensures bartenders are mixing ingredients such as liquor, soda, water, and fruit juice to prepare alcoholic and non-alcoholic beverages according to Applebee’s specifications.
Interacts verbally with all bar and FOH guests creating a friendly and upbeat atmosphere.
Greet guests, answer questions, makes suggestions regarding food, drinks, and services.
Completes assigned administrative functions including scheduling, budget management, ordering, and payroll.
Ensures cash handling procedures are completed according to company and brand policy.
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards.
Ensures proper clearing and resetting of the bar countertop.
Ensures maintenance of a clean and organized work area.
Local Store Marketing participation to drive bar traffic and overall restaurant sales.
Recruiting, interviewing, onboarding, and ongoing performance management of team members.
Conducting regular bar inventory and ordering as necessary.
Accepting and auditing deliveries.
Maintenance of all beer, wine, and liquor and associated equipment and smallwares.
Legal responsibility of alcohol service at the premises.
Enforcing health and safety rules and laws.
Adhering to budgets, increasing profits through cost managements and sales growth.
Handling complex and challenging customer service scenarios.
Staying current on bar industry trends
Shows strong support to other managers on premises as well as throughout the company
Organizing and promoting late night events with the purpose of driving bar sales and traffic
SUPERVISORY RESPONSIBILITY: Bartenders, Bar Servers
EQUIPMENT/ COMPUTER SKILLS:
Point-of-sale computerized system
Soda fountain operation
Operation of blenders, frozen drink machines, and other bar equipment
Tabletop Electronic Device
21+ years old
ServeSafe Alcohol Certification a plus
Reading, writing, basic math and verbal communication skills in English is required
Bi-lingual experience a plus
Reliable transportation and Government Issued Driver’s license required
High School Degree or GED required
Ability to build and lead a team
Proven ability to manage a P&L
Proven ability to drive sales and handle complex customer service situations
1-2 years of management or supervisory experience, preferably in a casual dining or bar service capacity
Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
Organization and planning
Resource allocation and management
Attention to detail
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the restaurant.
Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per shift.
Mobility required during the entire shift.
Transports glass racks and cases up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length.
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
Frequent immersion of hands in water every five (5) minutes throughout a shift.
Must be able to speak clearly and listen attentively to guests and other employees.
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This Company is an independent franchisee of Applebee’s International, Inc.