Conduent Retirement Coordinator in Chesapeake, Virginia

Retirement Coordinator

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).

  • Provides administrative support in one or more specialized functions of Benefits administration.

Scope:

General:

  • Senior level job with extensive work experience

  • Has developed expertise in a variety of work processes through job-related training

  • Generates new and innovative solutions to complex problems, and proposes improvements to processes

  • Analyzes complex technical problems and delivers solutions where precedent may not exist

  • Works autonomously within established procedures and practices

  • May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules

  • A portion of time is normally spent performing individual tasks relation to the unit or sub-unit

  • Will have specialized external certification (technical roles)

Primary Responsibilities:

-Providing white glove services to assigned retirees

-Walking employees through the retirement process for Defined Benefits, Defined Contribution and Health & Welfare plans

  • Corresponding in a professional manner with employees via phone and email (inbound and outbound) to provide instructions or answer questions regarding the retirement process

-Monitoring participant records for receipt of forms and termination

-Reviewing retirement forms for accuracy and notifying participant of any missing or incomplete forms/documents

- Ensuring payment setup is timely, and working with retirement setup team as needed to expedite processing

  • Other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Benefits

Primary Location United States-Virginia-Chesapeake

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18007197