Conduent Pension Analyst in Chesapeake, Virginia
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Reviews benefit calculations performed by others within the team (which may involve the more complex plans or the most important clients of the firm)
Act as primary plan subject matter expert on all aspects of pension administration
Keeps up-to-date with current legislative topics and its application to existing client benefits schemes
Act as primary point of contact for client HR representatives
May direct, train and/or supervise administration staff and may be responsible for managing projects
Having wide-ranging knowledge and experience, uses professional concepts and company objectives to resolve issues in creative and effective ways.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Interacts with all levels of management and with key contacts in and outside own area of expertise.
Determines methods and procedures on new assignments, and may coordinate activities of other personnel.
Typically requires a minimum of 8 years of related experience.
Additional Job Responsibilities:
Defines project/system requirements and test plans that satisfy client requirements.
Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications.
Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed.
Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
Builds knowledge of the organization, processes and customers
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Receives a moderate level of guidance and direction
Moderate decision making authority guided by policies, procedures, and business operations protocol
May perform one or more of the following:
Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.
Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages.
Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures
Develops metrics that provide data for process management and indicators for future improvement opportunities.
Measures performance against process requirements, aligning improvement projects to close performance shortfalls.
Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
Participate in internal communications on standard processes and reporting.
Troubleshoot application and data issues and direct to the appropriate contacts.
Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.
Manage complex projects and work requests with consistent accuracy and completeness.
Work collaboratively and productively to troubleshoot and resolve issues.
All other duties as assigned
5 – 10 years experience in Defined Benefits
Experience with DB plan administration: both participant inquiries/escalation resolution and client facing
Significant experience support participant escalations and manual calculations work are required for this role
Proficient in MS Office Suite (Word, Excel and PowerPoint)
Bachelor’s degree or above, required
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Client Services
Primary Location United States-New Jersey-Cherry Hill
Other Locations United States-Arizona-Tempe, United States-North Carolina-Cary, United States-Virginia-Chesapeake, United States-New Jersey-Secaucus
Organization Consumer and Industrials
Unposting Date Ongoing
Req ID: 18004234